Jivo Chat Overview
JivoChat is significantly more than only a normal live chat! It supplies you with a 360° company communication system. JivoChat joins message funnels, provides calls, and can be freely customizable and configurable! With its magical, responsive and user-friendly design, it’s simple to use and works flawlessly on almost any device.
JivoChat‘s net and mobile conversation widgets are totally customizable, with consumers able to command all text and interpret it into 20 languages, including Chinese, Spanish, French, Portuguese, and much more.
For sites covering numerous states, visitor location information may be employed to pick widget language onto a per-visitor foundation, and disperse discussions involving brokers. ‘Smart activates’ may be used to engage clients in conversations, together with the capacity to set guidelines based on page appointments and timing on webpage to activate particular automatic messages.
JivoChat reports on agents’ performance, for example, amount of talks accepted and refused, time spent on line, average response times, and client evaluations, together with transcripts of talks allowing supervisors full accessibility to all discussions.
JivoChat also generates a daily support quality score between 5 and 0, measuring proactive chats, online occasions, missed discussions, client evaluations, and the time taken to get a first response, also provides ideas of areas that will need development.
Key Features of Jivo Chat
|Activity Dashboard||Agent-to-agent chat|
|Agents working time chart||Auto-Responders|
|Automatic Notifications||Automatic helper with canned responses|
|Chat targeting||Chat transfer|
|Color-coded chats||Customer service quality ratings|
|Customizable Branding||Customizable chat widget|
|Daily performance email||Data Visualization|
|Desktop Notifications||Email chat transcripts|
|Filtered Views||Google Analytics integration|
|Location-based chat distribution|
|Message ‘sneak-peek’||Mobile chat widget|
|Multi-Channel Communication||Multi-department Service|
|Multi-language||Offline contact Type|
|Pageview histories||Pointer Instrument for directing Website Traffic|
|Actual Time Analytics||Actual Time Notifications|
|Real Time visitor monitoring||Reporting & Statistics|
|Spell checker||Surveys & Feedback|
|Tagging||Third Party Integration|
|Ticket Management||Unlimited Talks|
|Visitor Information and social profiles||Website Integration|
|Workflow Management||ecommerce Integration|
- All text on your conversation widget is totally customizable and can be translated into 20 languages.
- Users may ‘sneak-peek’ at messages people are composing, until they’re sent.
- Reports and discussion logs provide managers and summary of agent functionality and service quality.
- Visitor info such as their social profiles, place, page view background, discussing domain name, and much more, could be retrieved in real time.
- JivoChat mechanically provides daily support quality scores between 0 and 5, which indicates areas for improvement.
JivoChat for Woo Commerce
JivoChat is significantly more than only a normal live chat! It supplies you with a 360° company communication system. JivoChat joins message funnels, provides calls, and can be freely customizable and configurable! With its magical, responsive and user-friendly design, it’s simple to use and works flawlessly on any device.
Ultimate Business Communicator to the E-commerce
Jivo is omnichannel! Live talks on your site, messages to your Facebook page, messages to your organization’s email address, and calls to a telephone number in any nation all go to one advantageous JivoChat application.
How can it function?
- Live Chat: Talk with new and current guests to your site with a proactive in-application visit.
- Facebook: Continue your discussion on your clients’ number one online media outlet: Facebook.
- Business Phone: Get a telephone number in 50+ nations or enact any current number to settle on active decisions with Jivo Business Phone. Utilize proficient highlights, for example, call chronicles, moves, directing and that’s just the beginning. A special Instant Callbacks include urges your possible clients to call you with the goal that you can close more arrangements.
- Email: Redirect messages from your organization’s location (like [email protected]) to the JivoChat Inbox – your group will answer quicker, and no messages will at any point be missed.
- Social Proof: JivoChat enables each month 250k sites and 40k Facebook Pages all throughout the planet to take part in more than 12 million live talks.
What makes JivoChat different?
- Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.
- Instant callbacks for visitors: Blow your customer’s minds by calling them back in less than 27 seconds.
- Folks really love our mobile app: JivoChat mobile is rated 4.6 on the Apple AppStore, higher than most other live chat apps!
- Multi-agent chats: Transfer and invite colleagues to participate in open support chats with customers.
What we do better?
- Access Facebook: Have live talk on Facebook effectively without expecting to sign in or open another tab.
- Guest Monitoring and Smart Triggers: Track your guests continuously and proactively start live talks with them upon conditions you’ve set.
- Programmed Translator: Forget the language obstructions: JivoChat will decipher your live visit in the two ways quickly and easily.
- Speedy Phrases and Canned Responses: Create pre-composed messages and send them by utilizing hotkeys, get ideas from messages you’ve sent previously.
- Pointer: Highlight explicit things on your site for your guests.
- Composing Insight: See the messages that guests live composing before they hit “send.”
- CRM Integrations, API, Web hooks and Mobile SDK: Connect each device to our foundation and assemble an astonishing emotionally supportive network.
- Speedy Site Load Time: Don’t stress over your stacking time: JivoChat contents are stacked no concurrently.
- Every minute of every day Support: We guarantee that we won’t ever allow you to down.
We’ve been searching for a live visit and communication emotionally supportive network for quite a while. They were either truly costly, across two distinct frameworks or simply not gorgeous! JivoChat is something we experienced passionate feelings for it, without hardly lifting a finger of utilization (once in a while – think that it’s hard to track down past talks, and so forth), the choice to coordinate mind Apple Business Chat is astonishing as well – truth be told, not many organizations support this and it makes our business look a lot more expert.
The communication side of things is splendid as well, with a wide scope of numbers to look over and the simplicity to get a call to your telephone as well. One thing it needs is to have hold music for when clients are pausing, and when the administrator requires them to be postponed – this is an absolute necessity have.
The message segment where everything goes from live talk and calls simply looks somewhat chaotic. Also, leaving a talk doesn’t tell the guest you’ve left the visit/finished the visit and it’s simply here and there somewhat irritating.