PLEASE DO ALLOW 5-10 WORKING DAYS FOR ORDERS TO BE PROCESSED AT OUR CENTRAL PROCESSING FACILITIES BEFORE THE ORDER CAN BE DISPATCHED.
SOMETIMES THE PROCESSING TIME MAY LENGTHENED DUE TO OF THE CUSTOMS CLEARANCE, BORDER RESTRICTIONS AND THIRD-PARTY LOGISTIC DELAYS.
Maximum order quantity:
The maximum quantity per order and shipment will be 1 unit.
Our Assurance of Authenticity
Authenticity. Guaranteed.
We only sell authentic products from verified brand retailers and premium boutiques globally.
Quality Control Process
All products are guaranteed authentic and undergo rigorous quality controls across all attributes of a product (Box, color, material, stitching, tag, sizing, manufacturing quality) before they are shipped to our customers.
Returns
Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the KICKS CREW tags attached.
The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial delivery fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount.
The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by the KICKS CREW Customer Service team.
Please contact our customer service team before returning any product.
For further information, please refer to our Term and Conditions
Size Exchanges
Size exchange is available under the condition that the item(s) is unused and still has the KICKS CREW Quality Control tags attached.
Request for size exchange can only be made within 7 days of the delivery date and subject to availability.
Please contact our customer service team before returning any product.
For further information, please refer to our Term and Conditions
