Jivo Chat Overview
JivoChat is much more than just a standard live chat service. It offers a comprehensive communication system for your business. JivoChat integrates messaging channels, and voice and video calls, and can be easily customized to fit your needs. Its sleek, user-friendly design makes it simple to use and works seamlessly across different devices.
The JivoChat web and mobile chat widgets are fully customizable, allowing users to modify all text and translate it into 20 different languages, including Chinese, Spanish, French, Portuguese, and many more.
For websites serving multiple countries, visitor location data can be used to automatically select the widget language based on the visitor’s location and route conversations between agents. ‘Smart triggers’ can be used to initiate chats with clients based on specific criteria such as page visits and time spent on the page.
JivoChat provides performance reports for agents, including the number of chats accepted and declined, time spent online, average response time, and customer ratings, with full access to chat transcripts for supervisors.
JivoChat also generates a daily support quality score ranging from 5 to 0, evaluating proactive chats, online events, missed chats, customer ratings, and response time, and offers suggestions for areas that need improvement.
Key Features of Jivo Chat
| Activity Dashboard | Agent-to-agent chat |
| Agents working time chart | Auto-Responders |
| Automatic Notifications | Automatic helper with canned responses |
| Blacklisting | Chat logs |
| Chat targeting | Chat transfer |
| Color-coded chats | Customer service quality ratings |
| Customizable Branding | Customizable chat widget |
| Daily performance email | Data Visualization |
| Desktop Notifications | Email chat transcripts |
| Filtered Views | Google Analytics integration |
| Hotkeys | Knowledge Base |
| Location-based chat distribution | |
| Message ‘sneak-peek’ | Mobile chat widget |
| Multi-Channel Communication | Multi-department Service |
| Multi-language | Offline contact Type |
| Pageview histories | Pointer Instrument for directing Website Traffic |
| Actual Time Analytics | Actual Time Notifications |
| Real-Time visitor monitoring | Reporting & Statistics |
| Spell checker | Surveys & Feedback |
| Tagging | Third-Party Integration |
| Ticket Management | Unlimited Talks |
| Visitor Information and social profiles | Website Integration |
| Workflow Management | eCommerce Integration |
Benefits
- All text on your conversation widget is customizable and can be translated into 20 languages.
- Users may ‘sneak-peek’ at messages people are composing until they’re sent.
- Reports and discussion logs provide managers with a summary of agent functionality and service quality.
- Visitor info such as their social profiles, place, page view background, discussing domain name, and much more, could be retrieved in real-time.
- JivoChat mechanically provides daily support quality scores between 0 and 5, which indicates areas for improvement.
JivoChat for Woo Commerce
JivoChat offers a comprehensive communication solution for your business, far beyond a simple live chat. It integrates messaging channels, and voice and video calls, and can be easily customized to meet your specific needs. With its intuitive, responsive, and user-friendly design, JivoChat is simple to use and operates seamlessly on any device.
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Ultimate Business Communicator to the E-commerce
Jivo is an omnichannel solution! All your live chats on your website, messages from your Facebook page, emails to your organization’s address, and calls to a phone number in any country are consolidated in one convenient JivoChat application.
How does it work?
Live Chat: Engage with new and returning visitors to your website through a proactive in-app chat.
Facebook: Extend your conversations to your clients’ favorite social media platform, Facebook.
Business Phone: Obtain a phone number in 50+ countries or integrate any existing number to make and receive calls with Jivo Business Phone. Enjoy professional features such as call recordings, transfers, and routing, among others. The unique Instant Callbacks feature encourages potential clients to call you, helping you close more deals. Email: Route messages from your company’s email address (such as [email protected]) to the JivoChat Inbox – your team will respond faster and no messages will ever be missed. Social Proof: JivoChat enables over 250k websites and 40k Facebook Pages globally to participate in over 12 million live chats each month.
What sets JivoChat apart?
Omnichannel Approach: Handle customer communications through live website chat, phone, email, and Facebook, all in one place.
Lightning-fast callbacks: Impress your customers with callbacks in less than 27 seconds. Highly-rated mobile app: JivoChat’s mobile app is rated 4.6 on the Apple App Store, outpacing most other live chat apps.
Collaborative chats: Easily transfer and invite team members to participate in ongoing support chats with customers.
What we do better?
- Access Facebook: Have live talk on Facebook effectively without expecting to sign in or open another tab.
- Guest Monitoring and Smart Triggers: Track your guests continuously and proactively start live talks with them upon conditions you’ve set.
- Programmed Translator: Forget the language obstructions: JivoChat will decipher your live visit in two ways quickly and easily.
- Speedy Phrases and Canned Responses: Create pre-composed messages and send them by utilizing hotkeys, get ideas from messages you’ve sent previously.
- Pointer: Highlight explicit things on your site for your guests.
- Composing Insight: See the messages that guests live composing before they hit “send.”
- CRM Integrations, API, Webhooks, and Mobile SDK: Connect each device to our foundation and assemble an astonishing emotionally supportive network.
- Speedy Site Load Time: Don’t stress over your stacking time: JivoChat contents are stacked no concurrently.
- Every minute of every day Support: We guarantee that we won’t ever allow you to down.
Pricing Plans
Pros
We have been on the hunt for a live chat and communication platform for quite some time. We came across many that were either too expensive, requiring two separate systems, or simply unattractive. But then we found JivoChat, and we were immediately in love with its ease of use (although there are some difficulties tracking past chats at times). The option to integrate with Apple Business Chat is amazing and sets our business apart, as not many companies support this feature.
The communication side of things is fantastic as well, with a wide range of numbers to choose from and the ability to easily receive calls on your phone. The only thing that it lacks is to hold music for when clients are on hold or when the agent needs to put them on hold, which is a must-have feature.
Cons
The message section where all the live chat and call interactions take place can appear somewhat disorganized. Additionally, when ending a chat, the system does not inform the customer that the chat has been terminated, which can be frustrating at times.
